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A list of complaints
A: This is my list of complaints, Andrew. I would appreciate it if you would look over them.
B: Certainly, Ms. Parker. Thank you for coming directly to me. You can count on me to act on these.
A: Well. I’ve used your firm for several years and I’ve generally been pleased. It’s just the last few months that I’ve had problems.
B: Well, I will definitely do what I can to solve these problems, and improve our service.